Last updated: 7 October 2026

 

This policy explains what we do with the details you give us and which cookies our website uses. "We" means National Boarding Up, Gemma House, 39 Lilestone Street, London, NW8 8SS. If you have any questions, email [email protected] or call 0330 053 2575.

 

What we collect

 

We only collect what you choose to give us when you call or email us. That is usually:

 

• your name, phone number and email address
• the address or area where you need us
• details of the job

 

We do not ask for payment card details on this website.

 

How we use it

 

We use your details to:

 

• reply to your enquiry and give you a quote
• send an engineer and carry out the work
• keep records of the work for tax, insurance and warranty purposes

 

We use your details because you have asked us for a quote or a service, and because we have a legitimate interest in running our business and keeping proper records. We do not sell your details and we do not send marketing messages.

 

Who we share it with

 

We share your details only with:

 

• the engineer who carries out your job
• the companies that host our website and run our email and enquiry systems, who can only use your details on our behalf
• Google, for analytics and advertising measurement (see Cookies below)
• the police, insurers or other authorities where the law requires it

 

Some of these providers may process data outside the UK. When they do, they use legal safeguards approved under UK data protection law.

 

How long we keep it

 

Enquiries that do not lead to a job are deleted within 2 years. Records of work we carry out are kept for 6 years, as required for tax and insurance.

 

Your rights

 

You can ask us to:

 

• give you a copy of the details we hold about you
• correct details that are wrong
• delete your details, where we do not need to keep them by law
• stop or limit how we use them

 

Email [email protected] and we will reply within one month. If you are unhappy with how we handle your details, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

 

Cookies

 

Cookies are small files a website stores on your device. We only use optional cookies if you say yes when you first visit our website.

 

Always on. These are needed for the website to work and do not track you:

 

• cookie-consent-v1: remembers your cookie choices. It is kept in your browser's local storage until you clear it.
• Cloudflare: our hosting provider uses security checks to keep the website running safely.

 

Analytics (optional). Google Analytics shows us which pages people visit and how they use the website. It sets the cookies _ga and _ga_*, which last up to 2 years.

 

Advertising (optional). Google Ads tells us which of our adverts lead to calls and enquiries. It sets cookies such as _gcl_au, which last up to 90 days. We do not use your visit to show you personalised adverts.

 

Without cookies. Before you choose, or if you say no, Google's tags still send basic signals that use no cookies, such as that a page was viewed or a phone number was tapped. They don't identify you, and they help us see which adverts bring in calls.

 

Changing your choices

 

You can change or withdraw your choice at any time using the Cookie settings link at the bottom of every page. You can also delete cookies in your browser settings.

 

Changes to this policy

 

We will update this page if anything changes. The date at the top shows when it was last updated.